Shurgard Self Storage - Bristol

Have been renting a storage unit at this branch for a while now and used it previously when it was Lok 'N' Store. The team, especially Nikki and Paige, are amazing. Customer service is second to none. Very informative about everything the company has to offer. Best options given to suit you as an individual. Nothing is too much trouble. Friendly, helpful and patient team. Nikki and Paige deserve a special shout out though for going above and beyond. Great service all round. Highly recommended.

We came into the Bristol branch today and saw Nikki who was very friendly, welcoming and accommodating. She asked about what goods we needed to store and showed us two units to compare the sizes. She explained everything we needed to know and was very helpful. Would highly recommend.

We called the helpline number as we were having difficulty entering the correct code to open the entrance gate, we were greeted by a lovely woman named Nikki, who gave us the answers we needed and was polite while doing so. -5 stars to Nikki! She is a credit to the company and as the first human touch point for a new customer gave a really good first impression.

I've been with Shurgard for nearly a year now and from the off they have been very friendly, flexible and accommodating. Looking at previous reviews and now my own I think the majority of us believe Nikki has been exceptional. When I phone about a query she immediately knows who it is. (That could be the bristolian accent) 😊 but more than likely knowing the customers on a more friendly bases. Moving my belongings into storage because of my housing situation hasnt been a nice task but it's made so much easier with this kind of service. I thank you all at Shurgard for being so kind, considerate and a genuine pleasure to work with. I look forward to when I pop in to move something to/or from my unit. Sincerely, thank you

Spoke with Nikki at the Longwell Green branch. She was very helpful, showed me a couple of units and within about 15 minutes I was fully set up with one. Easy and efficient. Great service.