Frequently Asked Questions


Storage FAQs

What size storage unit do I need?

Consider making a list of your items for a more accurate assessment. Then use our handy size guide to narrow your search to the unit size that meets your needs.

What can I store in a storage unit?

You can generally store furniture, appliances, electronics, and personal items. However, there may be restrictions on hazardous materials, ammunition, weapons and items that could cause damage to the unit or others' belongings.

Do I need insurance for my stored items?

While insurance is not always required, it's highly recommended to protect your belongings. Most storage facilities offer tenants insurance to cover your belongings. Check with your home insurance to see if items in self storage are covered under your policy.

What security measures are in place at storage facilities?

Many facilities are secured with 24/7 surveillance cameras, gated access, and individually alarmed units.  Some facilities also offer on-site personnel to ensure the safety of your stored items.

What are the different types of storage units?

Storage units come in various types, including traditional self-storage units, climate-controlled units, outdoor storage units, mobile storage containers and vehicle storage.

Can I store anything in a storage unit?

Most items can be stored in a storage unit, but some restrictions may apply. Prohibited items often include hazardous materials, perishables, and illegal items.

Do I need to provide my lock for the storage unit?

Some facilities provide locks as part of the rental agreement, while others may require you to bring your lock. Check with the facility in advance.

What happens if I can't pay my storage rent?

If you fail to pay rent, the storage facility may have the right to auction off your belongings to recoup their losses. Make sure to understand the facility's payment policies.

Packing FAQs

What packing supplies do I need?

Depending on what type of items you plan to store, you may need various-sized moving boxes, packing tape, bubble wrap, packing paper, packing peanuts, furniture blankets or pads, a dolly or hand truck, and markers for labelling.

What size boxes should I use for different items?

Use smaller boxes for heavy items like books and larger boxes for lighter, bulkier items. Medium-sized boxes work well for most items.

How do I protect fragile or valuable items during the move?

Wrap fragile items in bubble wrap or packing paper, and consider using specialized packing materials like dish boxes or wardrobe boxes for valuable clothing.

What's the best way to pack clothes and linens?

Use wardrobe boxes for hanging clothes and seal clothes in airtight bags or vacuum-sealed bags to save space.

Are there items that moving companies won't transport?

Yes, moving companies often won't transport perishable items, hazardous materials, or valuables like cash and jewellry. Check with your chosen mover for specific restrictions.

Moving FAQs

What's the best time of year to move?

The best time to move is typically during the off-peak season (fall and winter) when moving companies may offer lower rates.

How can I estimate the cost of my move?

Request quotes from multiple moving companies and consider factors like distance, the size of your home, and the amount of stuff you're moving.

Do I need moving insurance?

It's advisable to have moving insurance to protect your belongings. Check with your moving company or your homeowner's insurance for coverage options.

What essential items should I pack separately for the first day at my new home?

Pack a "first-day essentials" box with toiletries, clothing, important documents, and any items you'll need immediately upon arrival.

What do I do if my belongings are damaged during the move?

Document the damage, take pictures, and notify your moving company and insurance provider immediately.

How can I make the moving day less stressful for my family?

Plan activities or meals to keep everyone occupied and well-fed during the moving process.