Big Yellow Self Storage - Byfleet

I rented a 75ft storage unit for 2 years. The facility is well maintained and clean, feels safe with lights always on and staff on hand in reception. Moving out of the unit was a bit stressful having to donate furniture to charity and arrange collection or make many trips from storage to recycling centre so I appreciated that Ellie was so helpful and responsive every time I needed (for example I had to arrange out of hours access) Ellie is exceptional and honestly made the whole Big Yellow experience 5 star for me. She promptly responded to my email queries, always welcomes people with a smile, is knowledgeable and very courteous. My husband still has a smaller unit there and it’s really thanks to Ellie that even though Big Yellow is a bit more expensive we continue to use it - it’s a pleasure dealing with her and knowing the support will be there should we need it - thank you Ellie! So, if you are looking for a storage unit short term or long term, drop by and talk to Ellie - she’ll do her best to accommodate your needs! I hope she gets a pay rise as she truly deserves it!

Really great! I’ve been moving house/city and needed a place to put a lot of my stuff in the interim. The team at Byfleet were so friendly and helpful. The storage itself was clean and felt safe. And it was very easy to check in and out. Thank you for bringing a bit of ease to a very stressful time!

A very pleasurable experience and Ellie was an absolute pleasure to deal with from the day I ‘checked in’ to the evening I checked out. Would definitely recommend and use if the need arises again.

We are currently moving salons I called firstly to check they had what we needed and the man on the phone (Mark) was so polite and helpful and when we popped in store Lee was so helpful guiding us through everything they offered! I popped in a second time to get more bubble wrap and honestly could recommend enough so lovely a polite

Excellent customer relations. I accidentally left a very important part of our bed propped up against the wall outside. Elly rescued it for me, for which I am very grateful. Elly saved my life!!! 😘