Big Yellow Self Storage - Byfleet

I rented a 75ft storage unit for 2 years. The facility is well maintained and clean, feels safe with lights always on and staff on hand in reception. Moving out of the unit was a bit stressful having to donate furniture to charity and arrange collection or make many trips from storage to recycling centre so I appreciated that Ellie was so helpful and responsive every time I needed (for example I had to arrange out of hours access) Ellie is exceptional and honestly made the whole Big Yellow experience 5 star for me. She promptly responded to my email queries, always welcomes people with a smile, is knowledgeable and very courteous. My husband still has a smaller unit there and it’s really thanks to Ellie that even though Big Yellow is a bit more expensive we continue to use it - it’s a pleasure dealing with her and knowing the support will be there should we need it - thank you Ellie! So, if you are looking for a storage unit short term or long term, drop by and talk to Ellie - she’ll do her best to accommodate your needs! I hope she gets a pay rise as she truly deserves it!

Have to say the Customer service is outstanding. The ladies behind the desk go above and beyond to make you feel at home and help the best they can. Would recommend to everyone I know

Sandra was very helpful indeed. Excellent service and very clear information and advice. It is always good to speak face to face and see the facility

Really great! I’ve been moving house/city and needed a place to put a lot of my stuff in the interim. The team at Byfleet were so friendly and helpful. The storage itself was clean and felt safe. And it was very easy to check in and out. Thank you for bringing a bit of ease to a very stressful time!

This facility is absolutely fantastic. I have dealt with Mark and Ellie, and they have been so helpful and kind. The facility is clean, secure and well run, and I’m so pleased that I chose to store my items here . I can highly recommend this Big Yellow Self Storage in Byfleet