Big Yellow Self Storage - Camberwell

Probably the best customer service I’ve experienced in a long time! Lauren was absolutely stellar and helped us sort out what we needed. A very good price for the service as well!

Super competent guys that I’ve met on their afternoon shifts on 22/06. Somehow my debit card and Apple ID would not work and after calling my bank to resolve the issue, they were offering water and patiently waited until the issue was resolved. I’ve worked in luxury retail for the past 10 years and the service received was equal, if not better, than many boutiques, the conversation was flowing without being forced, the sales associate who was helping me was able to help me but was very aware of the surroundings and acknowledged or welcomed every single client who was walking through the doors. 100%r recommend

I’m a student from camberwell college of art trying to storage my things. Lauren and Jay was friendly and so helpful. She made sure I understood the process when move in. And Jay who I met first during the inquiry was helpful in showing me around the space and make sure I’ve the most suitable plan, really appreciated. Amazing customer service and smooth process!

Today I visited Big Yellow Storage in Camberwell as I urgently needed storage space for at least the next six months. I’m currently going through financial difficulties and had a strict budget that I couldn’t exceed. Thankfully, Lauren and Jake were incredibly helpful and supportive throughout the entire process. They not only took the time to explain the true value of the service offered but went above and beyond to make sure I got the best possible deal. Lauren, in particular, personally reached out to their head office on my behalf, secured a fantastic rate, and even shared helpful tips to make my storage experience safer and more affordable when needed. She also took the time to walk me through the space, explain every detail, and made sure I felt welcome—offering me a cup of tea and a glass of water, which is such a rare gesture these days. The level of care and customer service I received was truly outstanding. I’m very happy with the experience and highly recommend Big Yellow Storage. I’ll certainly continue to use their services whenever possible.

Had a great experience with Big Yellow! The staff were very helpful and friendly, the storage units are clean, secure, and easy to access. The whole process from booking to moving in was smooth and efficient. Highly recommend to anyone looking for convenient and reliable storage. Thank you for the excellent service!