Big Yellow Self Storage - Dagenham

I recently used Big Yellow Self Storage and was thoroughly impressed with the level of service I received — especially from Kai. From the moment I arrived, Kai was professional, friendly, and incredibly helpful. He took the time to explain all my options clearly, helped me choose the right unit size for my needs, and made the whole process feel smooth and stress-free. What stood out most was Kai’s genuine willingness to go the extra mile — whether it was walking me through the access procedures or patiently answering all my questions. He clearly cares about providing great customer service, and it made a real difference. Thanks to Kai, I felt confident and well looked after. I highly recommend Big Yellow — and if you get the chance to deal with Kai, you’ll be in very good hands!

I visited today with my mum and received outstanding service from Kai. From the moment we arrived, he was welcoming, professional, and attentive. He provided us with all the information we needed in a clear and friendly manner, answering any questions we had without hesitation. Thanks to his efficiency, we were able to get everything set up quickly and smoothly. Kai was exceptionally helpful and informative throughout the entire process, and we really appreciated his support. Highly recommended!

I recently used this storage facility for a month and a half, in a very difficult time for me, and I want to say a big thanks to a blonde lady at the reception, Almas and Khai. They were helpful, patient, and kind. They helped me every step of the way, from choosing the right size unit to upgrading. During a stressful time of transition, their attitude and professionalism made a huge difference. It's rare to find people who combine efficiency with such a genuine human touch, and that was evident in my interaction with the blonde lady at the front desk. Unfortunately I forgot her name. Thank you all. I highly recommend this place, especially because of the people who make it so welcoming!

My experience was very pleasant. Two staff members, Gemma and Kai were so helpful and professional. Great attitude and very efficient

I have been here since last year and since the new manager has come in the team here are the best. Almas has trained all the team members to a very high focused on customer service and care. They all now go out of there way to help all customers. This has made me get a bigger room as I feel comfortable that big yellow will look after me fir the longer period.