Big Yellow Self Storage - Ilford

Initially I was greeted by Samantha, who is an absolute legend! She was extremely helpful and knew her stuff. She helped us with the best options for us! And then also Allison who was also an absolute star! My experience here was outstanding! I fell behind on a payment and instead of getting upset like most people would, they were extremely helpful and guided us the best possible way until things were bought back on track! Thank you for the great service and experience

After getting quotes from a few companies. I decided to go with Big Yellow Ilford. What swung it for me was how friendly and helpful Alison was. Not just at initial enquiries but with every query I had ( there were a few before moving in) and on the move in day itself. She was so helpful and reassuring in what was a stressful time for us (moving home). Nothing was too much trouble for her and she was knowledgeable and could answer all of my queries promptly. She explained services/products available but was never pushy to buy. Alison even gave advise on how to fit my belongings into a smaller space. All round a great experience. I would not hesitate to use them again or to recommend.

I have been using Big Yellow for few years now. Have been to their branches in Barking and Dagenham. They were not bad but the customer service of Alison (manager) is exceptional from Big Yellow, Gants Hill. I have known her for few years and she is a great human being and an excellent manager. She is always very helpful and looks after as much as she can. I am really pleased with this branch and will continue to use their services.

I recently used this storage facility and had a fantastic experience thanks to the outstanding customer service provided by Sam, Randy, and Alison. From the moment I walked in, they were welcoming, helpful, and made the whole process smooth and stress-free. They answered all my questions patiently, helped me choose the right unit for my needs, and made sure everything was ready when I arrived.

I stored my belongings here for several years and couldn’t have asked for a better experience. Poppy and the rest of the team were always so kind, professional, and truly went out of their way to be helpful. They made the whole process easy and stress-free, and even helped me resolve an issue when I moved out, which I really appreciated. The facility was always clean, secure, and well taken care of. I’m so grateful for the great service and peace of mind over the years. Thank you so much, Poppy!