Big Yellow Self Storage - Ilford

Initially I was greeted by Samantha, who is an absolute legend! She was extremely helpful and knew her stuff. She helped us with the best options for us! And then also Allison who was also an absolute star! My experience here was outstanding! I fell behind on a payment and instead of getting upset like most people would, they were extremely helpful and guided us the best possible way until things were bought back on track! Thank you for the great service and experience

Awesome service. Randeep and Alison at the Ilfirs store were totally amazing.They gave very good advice and were super supportive. The weather was very hot and they gave me endless glasses of cold water that tasted like champagne to me. Such kind gestures from them. That is what I term “ Great Customer Service”. Lovely and friendly duo

What can I say! This part of moving homes has been the easiest. Randeep looked after us from start to finish. When we visted the store he showed us 3 different units and explained the differences which helped us make our decision. Although it was near to closing time, he never rushed us. I received follow up calls to help complete my online account. The whole process was very easy. On the day of signing Randeep took his time to explain the contract and offered us to see the unit again. He explained and modelled the whole access process and supervised while we made the first attempt. What great service. The whole team are wonderful and super helpful. So, if you are considering using Big Yellow Ilford, take that step and make an enquiry. You won't regret it.

After getting quotes from a few companies. I decided to go with Big Yellow Ilford. What swung it for me was how friendly and helpful Alison was. Not just at initial enquiries but with every query I had ( there were a few before moving in) and on the move in day itself. She was so helpful and reassuring in what was a stressful time for us (moving home). Nothing was too much trouble for her and she was knowledgeable and could answer all of my queries promptly. She explained services/products available but was never pushy to buy. Alison even gave advise on how to fit my belongings into a smaller space. All round a great experience. I would not hesitate to use them again or to recommend.

I have been using Big Yellow for few years now. Have been to their branches in Barking and Dagenham. They were not bad but the customer service of Alison (manager) is exceptional from Big Yellow, Gants Hill. I have known her for few years and she is a great human being and an excellent manager. She is always very helpful and looks after as much as she can. I am really pleased with this branch and will continue to use their services.