Big Yellow Self Storage - Richmond

Paul and Michael were both very helpful and patient providing all information we needed and Paul very kindly helped sort all the paperwork on-site to get us set up, showing us the facilities and answering all our questions and gave some valuable advice/tips. The facilities are easy to reach and access with friendly service. So far all good!

Excellent storage space. Mia and Paul make a great team. They were welcoming and helpful. Thanks Big Yellow!

Outstanding Service from Michael and Mia at Big Yellow Storage! I couldn’t be more impressed with the exceptional customer service I received from Michael and Mia at Big Yellow Storage. From the moment I walked in, they were friendly, professional, and incredibly helpful. Michael made the whole process smooth and stress-free, explaining everything clearly and helping me find the perfect storage unit for my needs. Mia was equally fantastic, efficient, and went the extra mile to ensure I had all the packing materials and info I needed. They both showed genuine care and attention to detail, and it’s clear they take real pride in what they do. The facility itself is clean, secure, and well-organized—but it’s the people that make it stand out. Thanks again, Michael and Mia—you made a potentially stressful move feel stress free and easy and even enjoyable! Highly recommend Big Yellow Storage and especially this amazing team!

Fantastic customer service from Big Yellow Richmond (Victoria Villas). This store has always impressed us with its excellent level of customer service. We needed somewhere safe, secure and local to our offices to store our work library and files, so it's a perfect location for us. Over the years, the staff have always been professional, efficient and quick to respond to our needs. They are polite and friendly, and easy to approach. All these trends continue with the current team, especially the store manager Michael and Paul. The store is very clean, well maintained, and well lit. The staff are very security minded and this is evident in the feeling of personal safety and that unit contents are safe and secure. Good to see that the lift always works, and the loo is clean. Well done! Very highly recommended.

Very smooth process to sign up. Facilities are immaculate. Staff are extremely friendly and helpful. Excellent value for money. Perfect service!!