Big Yellow Self Storage - Richmond

Fantastic customer service from Big Yellow Richmond (Victoria Villas). This store has always impressed us with its excellent level of customer service. We needed somewhere safe, secure and local to our offices to store our work library and files, so it's a perfect location for us. Over the years, the staff have always been professional, efficient and quick to respond to our needs. They are polite and friendly, and easy to approach. All these trends continue with the current team, especially the store manager Michael and Paul. The store is very clean, well maintained, and well lit. The staff are very security minded and this is evident in the feeling of personal safety and that unit contents are safe and secure. Good to see that the lift always works, and the loo is clean. Well done! Very highly recommended.

Outstanding Service from Michael and Mia at Big Yellow Storage! I couldn’t be more impressed with the exceptional customer service I received from Michael and Mia at Big Yellow Storage. From the moment I walked in, they were friendly, professional, and incredibly helpful. Michael made the whole process smooth and stress-free, explaining everything clearly and helping me find the perfect storage unit for my needs. Mia was equally fantastic, efficient, and went the extra mile to ensure I had all the packing materials and info I needed. They both showed genuine care and attention to detail, and it’s clear they take real pride in what they do. The facility itself is clean, secure, and well-organized—but it’s the people that make it stand out. Thanks again, Michael and Mia—you made a potentially stressful move feel stress free and easy and even enjoyable! Highly recommend Big Yellow Storage and especially this amazing team!

Michael was incredibly helpful today and helped make moving units very straightforward. All the staff have been really great since I started using the storage units here. It’s really easy to set up out of hours access and the staff do a great job of explaining the procedures. I’d definitely recommend this branch!

Just started using a 25sqft unit at the Richmond store to declutter the house (something I should have done years ago - the improvement to our day to day living is considerably improved). Michael was incredibly proactive in setting things up for me aswell as giving me a very competitive monthly price and was ruthlessly efficient getting things sorted - I was using the unit by the afternoon after first speaking lunchtime. So easy to drive in and use the unit with great service from the Richmond team - highly recommended!

Katherine saw me today at the richmond branch. She was very helpful and understanding. Great service and very patient. Thank you