Shurgard Self Storage - Chiswick

Shams was excellent at advising me on my options and guiding me through the entire process from walking in the door, to taking possession of the storage locker. Also spoke to Manni, who was working & also very attentive. Both of these are a great example of what great service looks like.

We had to book a storage in a rush last minute and the whole experience with Shurgard was so smooth that it really helped with a very stressful situation. The building is clean, the app works well to unlock doors and give access out of staffing hours, and during staffing hours Mani and Paul were very helpful with support. Considering that the storage is accessible out of standard hours using the app, it would be nice if it was accessible 24/7 but I completely understand that there are many challenges to that. I would definitely use Shurgard again if the need for storage arises. Their rates are also among the better ones we found.

I visited to enquire about unit sizes, and Mani was an absolute pleasure to deal with. His colleague was assisting another client when I arrived, but Mani immediately stepped in and was both friendly and efficient. He wasted no time in showing me various units and was extremely amenable, even exploring different units of the same size to ensure they met my exacting requirements. He struck an instant rapport, was patient as I talked through the pros and cons, and never pressured me—just listened attentively. In the end, I opted for a larger unit than I had originally planned, entirely due to his thoughtful approach. Mani was also highly capable with the paperwork and helped me set up the app, making the entire process seamless. While signing the documents, I also interacted with Shams, who was equally friendly and likeable. Overall, a great experience—professional, efficient, and a pleasure to deal with. I’m looking forward to starting my rental here. It is convenient, new and clean, easy to access, with a speedy lift to the upper floors.

I've had an excellent experience with this self-storage service! The facility was clean, secure, and well-maintained. And the staff of course - friendly, helpful, and made the rental process super easy. You can always rely on their help, even if it is beyond their responsibilities. Highly recommend for anyone looking for reliable and hassle-free storage!

Had an emergency storage issue when our sofa didn’t fit into our new house. Paul was excellent and sorted a unit for us quickly and amended everything I had got wrong when attempting to arrange online. Facilities are very new compared to other storage units we’ve had before.