Shurgard Self Storage - Herne Hill

Fab customer service from Farid, reassuring, funny, answered all my questions and helped me change my reservation. I came to see the units in person and was in and out in 30min, reassured I’ll be able to switch on the day if the unit is too tight. First time using storage but the app access and no minimum term stand out vs what I have seen from competition.

Shurgard in Herne Hill is the perfect place to have extra storage. Shown around by Farid who explained the app & security which is very easy to use. Everything here is so secure and clean. So happy I found this place. Still deciding on 65ft or 100ft. Prices are very reasonable. Hope to declutter quickly but also not stressed as it’s affordable to keep the unit for a few months whilst we sieve through our clutter !! Highly recommended. Thank you

The experience at the actual storage was good. Semira was wonderful and she guided me to select the right size space. However the online/telephone team were not great at all. I initially called to reserve a place, but said I need to see it before booking it. I called on Friday to schedule a visit for Monday morning. During this time the sales team called me probably around 5 times. Even after I went to the location on Monday and signed the contract, they still continued to call me 3 more times. When I asked them to just leave a note so that I don't get called unnecessarily, they said there is nothing they can do about it. Honestly worst telephone service I have ever experienced

Samira was so very friendly and helpful when I needed to switch storage spaces. She quickly helped me find the right space for my needs, allowing me to transfer to the new space in under an hour. I'm very pleased with the service I had from her!