Shurgard Self Storage - Neasden

Nadia is really helpful with my transfer and sorted the things. I was here day before but the guy who was sitting outside said come tomorrow totally unhelpful.But it shows how someone positive attitiude change the companys name.i am thankful to Nadia who listen my problem and Solve it.thx Nadia you are really best customer service person I met so far.

Excellent service from Nadia when I moved from a small unit to a larger unit. Explained everything very clearly and made it easy for me. Many thanks.

I have rented Shurgard before but never received such a good service like the one in Neasden. Nadia was very helpful. She made my experience quick and efficient. Do really recommend the units here, easy acces and enough parking available.

Had an issue with pricing (promised a lower price but overtime was charged more than the agreement) and was regularly promised a callback to resolve after they had consulted with management. PLS NOTE: This was through the Edgware Branch. This went on for about 2 months without any response from them. It overtime accrued charges and interest. They wrote to terminate my account without resolving the core issue.I spoke to Justina who is the manager from the Neasen branch who assured me to leave this with her. She owned it through and through and all charges were dropped, price point and account restored within a few days. Her efforts restored my confidence to continue with Shurgard. She is a great asset to Shurgard for customer retention and satisfaction. Thank you Justina

Nadia was super helpful with showing me all sizes abs explain everything nicely.will definitely book unit once I have final date to decide. Thx nadia for excellent customer service.