Shurgard Self Storage - Staines

Our storage changed from Sunbury on Themes to Steins while we were abroad. Everything was moved and packed neatly when we arrived. Very friendly and efficient service. We highly recommend them to anyone.

Great service and staff member. I really needed help, and KATIA at the STAINES branch sorted everything for me. Ringing other branches to rectify my errors in booking and reservation. She sorted it all very quickly going the extra mile to aid me. She used compassion and good humour to turn my day around excellent customer service.

I had an amazing experience thanks to John’s kindness and patience. I was supposed to return my rental van by 4 PM, but due to heavy traffic, I arrived at 4:10 PM to find the gate already closed. Luckily, John, who had finished his shift, was nearby shopping at Aldi. He came back just to open the gate for me. After leaving the van, I realized I had forgotten my car key. Even though his shift was over, John patiently waited until 4:45 PM for my friend to bring me the key. His dedication and kindness made a stressful situation so much easier. Thank you, John!

Visited the place earlier this week and was helped by Catia. Chose a lock up there and then with Catia explaining everything clearly. Don’t think she could have done anymore. Great customer service