Shurgard Self Storage - Woolwich

Generally had a decent experience with Shurgard Woolwich certainly their staff are very good and conscientious hence 3 stars. However Shurgard has to deal with the pest issue. I came to take my things out of storage yesterday and discovered I had had a mice infestation. The manager was quick to get me the form to make an insurance claim and emailed all the additional info I would need. Will now have to go through the process of making a claim, clean and disinfect what I can and bin the rest which includes my mattress. There is a reason they DON’T allow you to store food in their units!

Fred was really helpful and informative when showing me around the storage unit. He ensured he reminded me about the relevant process of getting in and out. He was very patient with me when I explained I hadn’t downloaded the app. The team as a whole are lovely polite individuals.

I came in to check in on my storage on 21/6/25 after having spent 18 months in Australia and having unfortunately lost my keys. I met Bret at the reception who was absolutely fantastic and not only did he help me get access to the storage facility but also provided me with a new lock and key. And all this was done within 10 minutes. However, he did verify all my details including checking my passport before allowing me access to the storage which was commendable. He was working alone on a hot summer day and still had a pleasant and cheerful demeanour. I was really nervous as I had lost the keys but thanks to Bret, my visit to the storage facility was seamless and super easy.

I can’t recommend Bret highly enough - there was a bit of a false start with Shugard head office where they cancelled my contract wrongly, resulting in a much higher rate. However, Bret reassured me that everything would be in order, spoke with his DM and all was resolved. Bret is highly professional, personable and brought a smile to my face when I came in. Thanks again for all your hardwork and time Bret!

Had a really fantastic experience renting a locker here. Very clean and tidy facility. Easy access to the site using mobile app. Top notch customer service. They even waived the lock drilling fee when I lost my key. Only closed my account because I moved city.