Shurgard Self Storage - Woolwich

Generally had a decent experience with Shurgard Woolwich certainly their staff are very good and conscientious hence 3 stars. However Shurgard has to deal with the pest issue. I came to take my things out of storage yesterday and discovered I had had a mice infestation. The manager was quick to get me the form to make an insurance claim and emailed all the additional info I would need. Will now have to go through the process of making a claim, clean and disinfect what I can and bin the rest which includes my mattress. There is a reason they DON’T allow you to store food in their units!

I just rang short guard Nathan in my Woolwich assistant manager very nice young gentleman very professional love dealing with him really friendly. I’m still my questions and put my mind at ease. Very very happy customer.

Mark, at the your Woolwich office gave us an exceptional customer service today. He spoke politely and provided us with reliable and honest information that enabled make a right choice. Going forward, I'll recommend your company to others.

I want to commend customer service advisor - Bret, who truly went above and beyond to assist me. He was attentive, empathetic, and proactive in resolving my issue which was taken care of with such professionalism. His exceptional support made a frustrating situation so much easier, and I truly appreciate the extra effort eg. sending emails and doing a follow-up phone call to ensure I was satisfied. I am incredibly grateful. Outstanding service!"

A big thanks to Plumsted staff Bret and Mark for your wonderful reception. My husband Souleymana and 1 are both pleased with your help and warm reception. You guys deserve a pay rise! Thank you once again