Shurgard Self Storage - Poole

I had an excellent experience with Gina during my visit to the storage Unit, She was incredibly fast and efficient while showing me around, making the whole process smooth and hassle free. What stood out the most was her warm and friendly attitude she had a smile on her face the entire time and took the effort to explain everything clearly. Thanks to Gina’s professionalism and patience, nothing felt complicated, and I left feeling completely satisfied. If you’re looking for great service with a personal touch, Gina is the one to ask for! Highly recommend!

Gina was really helpful. Very polite, informative and friendly. Explained the app, security measures etc. Quick and easy to set up and put things in the unit the same day. The app is really good and means you can access the unit for longer each day. Highly recommend.

Booked a unit here a few weeks ago and had a few extra requests needing taken care of as the unit is far from home. Michelle was extremely helpful and considerate to deal with. Felt really at ease that the stuff was in good hands and it saved us a lot of inconvenience. Thank you kindly.

A Lifesaver When I Needed It Most I don’t normally write reviews, but I couldn’t let this go unshared. A few months ago, my life turned upside down. A sudden job relocation, a breakup, and the overwhelming task of packing up my life all hit me at once. I was emotionally and physically drained — and then I found Shurgard From the first phone call, I felt like someone actually cared. The team was kind, patient, and incredibly understanding. They walked me through every option, didn’t pressure me, and even gave me helpful tips on how to pack more efficiently. It wasn’t just about renting a unit — it felt like being supported by people who knew how hard life can get. The facility itself is spotless, safe, and so easy to access. I never worried once about the safety of my belongings — and when your whole life is in boxes, that kind of peace of mind is priceless. I honestly don’t know what I would have done without them. This wasn’t just a transaction — it was a lifeline. Thank you, from the bottom of my heart, for being the one constant during one of the most chaotic times of my life. If you're considering using a storage company, stop looking. You won’t find better people

Gina was our customer service representative, she was great and amazing. She was able to communicate and explain everything in an easy way. she was cordial and lovely to work with. Deserves 5 stars!