Shurgard Self Storage - Wokingham

Great service from Richard. He helped us get setup including the app which is very good for access. It feels totally secure and would recommend to anyone looking for self storage.

We have just finished our storage with Shurgard. It’s been successful overall although the prices have gone up considerably while we have been using it. Given the cost of the storage I would expect both lifts to be working - one has been out of action for a long time. The staff at the store have been very helpful especially Kieran who helped get us set up with the new app based system and then proved very professional and helpful when we closed our account.

Excellent service. Please consider having someone on call to deal with minor access related probles while the storage facility office is open. The current contact set up is ineffective and can lead to dangerous situations.

I was greeted by Chris on the front desk, who very quickly understood that I didn’t have a clue what to do. He explained everything that I needed, and helped me with App. He gave me a quick tour of the essential areas before showing me to my storage unit and showing me how the lock worked etc. He was really helpful, professional and friendly - what a great first impression!

I had an excellent experience thanks to Kieran. He went above and beyond to assist me, providing friendly, professional, and efficient service. He made the entire process. It's rare to come across such genuine and attentive customer care. Kieran’s professionalism is a true credit to Shurgard, and I wouldn't hesitate to recommend their services based on this exceptional experience. Thank you, Kieran, for your outstanding support!