Shurgard Self Storage - Wokingham

We have just finished our storage with Shurgard. It’s been successful overall although the prices have gone up considerably while we have been using it. Given the cost of the storage I would expect both lifts to be working - one has been out of action for a long time. The staff at the store have been very helpful especially Kieran who helped get us set up with the new app based system and then proved very professional and helpful when we closed our account.

I had an excellent experience thanks to Kieran. He went above and beyond to assist me, providing friendly, professional, and efficient service. He made the entire process. It's rare to come across such genuine and attentive customer care. Kieran’s professionalism is a true credit to Shurgard, and I wouldn't hesitate to recommend their services based on this exceptional experience. Thank you, Kieran, for your outstanding support!

Excellent service. Please consider having someone on call to deal with minor access related probles while the storage facility office is open. The current contact set up is ineffective and can lead to dangerous situations.

I was greeted by Chris on the front desk, who very quickly understood that I didn’t have a clue what to do. He explained everything that I needed, and helped me with App. He gave me a quick tour of the essential areas before showing me to my storage unit and showing me how the lock worked etc. He was really helpful, professional and friendly - what a great first impression!

Kieran is the best! I had a fantastic experience at this storage facility thanks to the exceptional service from Kieran. He was incredibly helpful, informative, and made the whole setup process smooth and straightforward. Even with other customers around, he made sure I never felt rushed, giving each of us the time and attention we needed. He was honest, polite, and went out of his way to make everyone feel taken care of. He even took the time to show me around, building a friendly rapport and making me feel comfortable. I left fully prepared and confident—couldn’t have asked for a better experience and service!